How to renew your Utah Medicaid coverage

Last verified: June 2026

Renewal notices come from Utah Medicaid

Always respond to official renewal notices from Utah Medicaid. Missing a renewal deadline is the most common reason people lose Medicaid coverage — even when they're still eligible.

Respond to your Utah Medicaid renewal notice — renew at jobs.utah.gov/mycase

Utah DHHS reviews Medicaid eligibility every 12 months. If automatic renewal cannot confirm your eligibility, DHHS sends a renewal notice to your address on file. Respond by the deadline or your coverage will end. Renew online at jobs.utah.gov/mycase or call 1-800-662-9651.

How Utah Medicaid renewal works

DHHS reviews Utah Medicaid eligibility every 12 months. The process begins with an attempt at ex parte renewal — DHHS checks electronic databases including state wage records, federal tax data, and Social Security information. When ex parte checks confirm you still qualify, DHHS automatically renews coverage and sends a confirmation notice. No action from you is needed.

When the data is incomplete or inconclusive, DHHS sends a renewal packet to your address on file. The packet includes a renewal form and a response deadline. Missing the deadline results in coverage termination at the end of your eligibility period.

Keep your mailing address current in myCase at jobs.utah.gov/mycase. If you move, update your address immediately. An outdated address is the most common reason members miss renewal notices and lose coverage.

How to renew Utah Medicaid coverage

Online — myCase

Log into jobs.utah.gov/mycase to complete the renewal form, report changes, and upload supporting documents. Available 24/7. Same portal used for initial application and ongoing case management.

By phone

Call Utah DHHS at 1-800-662-9651, Monday–Friday, 8 a.m.–5 p.m. Mountain Time. Language assistance available. TTY: dial 711.

In person — DWS office

Visit your nearest Utah Department of Workforce Services (DWS) office. Find locations at jobs.utah.gov/office/. Staff can assist with renewal forms and document review. Some locations offer walk-in services; calling ahead is recommended.

By mail or fax

Mail your completed renewal form and supporting documents to the address on your renewal packet before the deadline. Retain copies of all submitted documents.

Documents you may need

Proof of current income — recent pay stubs or employment verification
Proof of Utah residency at current address
Documentation of any household changes since the last renewal
For expansion members with employer coverage: current employer insurance documentation
Social Security numbers for all household members not already on file with DHHS

Appeals and rights if coverage ends

If DHHS terminates your Utah Medicaid, you receive advance written notice stating the reason and your appeal rights. You have the right to request a fair hearing. File a hearing request before the termination date and your coverage may continue while the appeal is pending.

Utah Legal Services (utahlegalservices.org) provides free legal help with Medicaid appeals for qualifying low-income Utahns. Utahns who lose Medicaid due to income above 138% FPL can apply for ACA marketplace coverage at healthcare.gov.

Post-pandemic coverage losses: the 2023–2024 unwinding

During the COVID-19 public health emergency (March 2020 through March 2023), federal law prohibited states from removing people from Medicaid. When that protection ended, states conducted a mass redetermination of all enrolled members — known as the "unwinding." Millions of people lost coverage nationally between April 2023 and late 2024, many due to administrative reasons like outdated addresses rather than actual ineligibility. If you lost Utah Medicaid during that period without receiving a renewal notice, you may still be eligible. Contact Utah Medicaid to reapply.

How to complete your renewal

When Utah Medicaid sends a renewal notice, here's what to do:

1

Read the notice carefully

Identify exactly what the agency is asking for and the deadline to respond. Renewal packets may ask you to confirm your current income, household size, or address.
2

Update your information

If anything has changed — income, address, phone number, household members — report it now. Outdated contact information is the leading cause of missed renewal notices.
3

Submit the renewal online, by phone, or by mail

Utah Medicaid's online portal is typically the fastest way to complete a renewal. You may also call the enrollment line or mail in your completed packet.
4

Confirm your coverage continued

After submitting, confirm you receive a notice that coverage was renewed. If you don't hear back within a few weeks, call Utah Medicaid to verify your status.

If your renewal is denied

A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.

Common renewal denials include: income that increased above the threshold, failure to respond to the renewal packet, a change in household size that affects eligibility, or immigration status questions. Some of these can be addressed by reapplying with updated information rather than appealing.

Contact Utah Medicaid within the 90-day window. A reconsideration or new application filed promptly can often restore coverage retroactively to the date it was lost.

Keeping your account information up to date

The most effective way to avoid renewal problems is to report changes promptly. Federal rules require Medicaid enrollees to report changes that may affect eligibility within a specified period — typically 10 to 30 days depending on the state.

Changes to report: new job or income change, move to a new address, change in household size (new baby, someone moves in or out), gaining or losing other health coverage. Contact Utah Medicaid or update your information through the online portal at https://medicaid.utah.gov.