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How to apply for Utah Medicaid

Last verified: June 2026

Informational — not an official application

This page describes the general application process for Utah Medicaid. For the actual application and current program details, visit https://medicaid.utah.gov.

Apply online at jobs.utah.gov/mycase — Utah Medicaid is open year-round

Apply for Utah Medicaid through the myCase portal at jobs.utah.gov/mycase. Enrollment is open year-round. For phone assistance, call Utah DHHS at 1-800-662-9651, Monday–Friday 8 a.m. to 5 p.m. Mountain Time.

How to apply for Utah Medicaid

Utah DHHS accepts Medicaid applications through the following methods:

Online — myCase portal

Apply at jobs.utah.gov/mycase. Create a myCase account, select "Apply for Benefits," and complete the Medicaid application. The portal also handles SNAP and cash assistance applications simultaneously if needed. Track application status and manage your case through myCase after enrollment.

By phone — 1-800-662-9651

Call Utah DHHS at 1-800-662-9651, Monday–Friday, 8 a.m.–5 p.m. Mountain Time. Interpreter services are available in Spanish and other languages. TTY users dial 711.

In person — DHHS office

Visit a Utah Department of Workforce Services (DWS) office — DWS handles Medicaid applications on behalf of DHHS. Find your nearest DWS office at jobs.utah.gov/office/. Bring proof of income, residency, and identity. Some DWS offices offer walk-in service; calling ahead is recommended.

Paper application

Download the paper application from medicaid.utah.gov or request one by phone. Complete and mail or bring it to any DWS office. Paper applications take longer to process than online submissions.

What you need to apply

  • Full legal name, date of birth, and Social Security number for each person applying
  • Utah mailing address — P.O. boxes accepted
  • Proof of income — pay stubs from the last 30 days, employer letter, or tax return for self-employed applicants
  • Proof of Utah residency — utility bill, bank statement, or lease agreement
  • Proof of citizenship or immigration status — U.S. birth certificate, passport, or immigration documents
  • If applying for expansion Medicaid: employer insurance information (whether employer coverage is offered and what the employee share would be)
  • For seniors and LTSS applicants: additional financial documents — bank statements, investment records, and property information

How long Utah Medicaid takes to process

Per federal requirements (42 CFR § 435.912), DHHS must process most Utah Medicaid applications within 45 calendar days. Disability-based applications may take up to 90 days. MAGI-based applications typically resolve faster.

If approved, MAGI-based coverage starts the first day of the month in which you applied. Pregnant applicants may receive retroactive coverage. After approval, members in Salt Lake, Utah, Davis, Weber, or Iron counties are typically enrolled in Utah Medicaid Integrated Care (UMIC) managed care and receive information about selecting a health plan.

What documents you'll need

Gather these before starting your application. Having them ready prevents delays caused by missing information requests, which can add weeks to the review.

  • Proof of identity — driver's license, state ID, passport, or birth certificate
  • Proof of residency in Utah — utility bill, lease, or official mail with your address
  • Social Security numbers for all household members applying
  • Proof of income for the past 30 days — pay stubs, employer letter, or benefit award letters
  • Tax filing information if self-employed — prior year return is typically acceptable
  • Immigration documents if applicable — green card, visa, or I-94 arrival/departure record
  • Health insurance information if you currently have coverage through an employer or other source

Not every document is required for every applicant. The application will specify what Utah Medicaid needs based on your household composition.

The application process, step by step

  1. 1

    Gather your documents

    Collect proof of identity, residency, income, and household composition before you start. Having everything ready means you can complete the application in one sitting.

  2. 2

    Submit the application

    Apply through your preferred method — online is fastest. The application asks about income, household size, citizenship status, and whether anyone in the household has other insurance. Answer completely to avoid requests for more information.

  3. 3

    Respond to any follow-up requests

    Utah Medicaid may request additional documents or clarification. Respond promptly — delays in providing information can pause or restart the review clock.

  4. 4

    Receive your eligibility notice

    The agency will send a written notice of approval or denial. If approved, the notice will state your coverage start date and what benefits you're eligible for.

What to expect after you apply

Under 42 CFR 435.912, states must process most Medicaid applications within 45 days of receipt. Applications based on disability take up to 90 days. If Utah hasn't issued a decision by those deadlines, the agency must notify you in writing with the reason for delay.

Medicaid coverage typically starts on the first day of the month in which you applied, assuming you're determined eligible. In some cases — particularly for pregnant women — retroactive coverage going back up to three months may apply if you received qualifying medical services during that period.

Keep your contact information updated while your application is pending. A notice sent to an old address counts as received.

If your application is denied

A denial notice must state the specific reason and your right to appeal. You have the right to request a fair hearing — typically within 90 days of the denial notice — where you can present evidence and contest the decision before an impartial hearing officer.

Common denial reasons include income above the limit, failure to verify documents within the required timeframe, or a missing signature. Many denials can be resolved by reapplying with the correct documentation.

Free application assistance is available

Navigators and certified application counselors can help with the Utah Medicaid application at no cost. Contact Utah Medicaid or search healthcare.gov for local assistance.