How to renew your Oklahoma Medicaid coverage

Last verified: June 2026

Renewal notices come from Oklahoma Health Care Authority (SoonerCare)

Always respond to official renewal notices from Oklahoma Health Care Authority (SoonerCare). Missing a renewal deadline is the most common reason people lose Medicaid coverage — even when they're still eligible.

Respond to your SoonerCare renewal notice to keep your coverage

OHCA reviews SoonerCare eligibility every 12 months. When automatic renewal cannot verify your eligibility, OHCA sends a renewal packet. Respond by the deadline or your coverage will end. Renew online at mysoonercare.org or call 1-800-987-7767.

How SoonerCare renewal works

OHCA reviews SoonerCare eligibility every 12 months. Oklahoma first attempts ex parte renewal — checking state wage records, federal tax data, and Social Security databases to verify that you still qualify without requiring you to take action. When ex parte checks confirm eligibility, OHCA automatically renews your coverage and sends a notice.

When OHCA cannot confirm eligibility automatically — because your income has changed, information is missing, or records are inconclusive — a renewal packet is sent to the address on file. The packet includes a renewal form and a deadline for response.

Missing the deadline results in coverage termination. Keep your contact information up to date at mysoonercare.org or by calling OHCA. An outdated mailing address is the most common reason members miss renewal notices.

How to renew SoonerCare coverage

Online — MySoonerCare.org

Log into your account at mysoonercare.org to complete your renewal, update household information, and upload supporting documents. The SoonerCare mobile app (iOS and Android) also supports renewal.

By phone

Call OHCA member services at 1-800-987-7767 (TTY: 1-800-757-5979), Monday–Friday, 8 a.m.–5 p.m. Central Time. A representative will walk you through the renewal process. Language interpretation available.

In person — DHS county office

Bring your renewal form and supporting documents to your local Oklahoma Department of Human Services office. Find offices at okdhs.org/services. DHS staff can process your renewal on the same visit.

By mail

Complete your renewal form and mail it to the address printed on the renewal packet before the deadline. Include copies of any requested documents — keep the originals.

Documents you may need at renewal

Proof of current income — recent pay stubs, employer letter, or tax return for self-employed individuals
Proof of Oklahoma residency — utility bill, lease, or bank statement at current address
Documentation of any household changes — births, deaths, marriages, or members who moved in or out
Social Security numbers for household members not already on file with OHCA
Information about any new health insurance obtained since the last renewal

If SoonerCare terminates your coverage

If OHCA terminates your SoonerCare coverage, you receive a written notice explaining the reason and your appeal rights. You have the right to request a fair hearing. File your hearing request before the termination date and your coverage may continue while the appeal is pending — this is called "aid-pending" status.

Oklahoma Legal Aid Services (oklahomallegalaid.org) and Legal Aid Services of Oklahoma (legalaidok.org) provide free legal help for SoonerCare appeals. Oklahomans who lose SoonerCare due to income above 138% FPL should check ACA marketplace coverage at healthcare.gov — premium tax credits are available for incomes between 138% and 400% FPL.

Post-pandemic coverage losses: the 2023–2024 unwinding

During the COVID-19 public health emergency (March 2020 through March 2023), federal law prohibited states from removing people from Medicaid. When that protection ended, states conducted a mass redetermination of all enrolled members — known as the "unwinding." Millions of people lost coverage nationally between April 2023 and late 2024, many due to administrative reasons like outdated addresses rather than actual ineligibility. If you lost Oklahoma Medicaid during that period without receiving a renewal notice, you may still be eligible. Contact Oklahoma Health Care Authority (SoonerCare) to reapply.

How to complete your renewal

When Oklahoma Health Care Authority (SoonerCare) sends a renewal notice, here's what to do:

1

Read the notice carefully

Identify exactly what the agency is asking for and the deadline to respond. Renewal packets may ask you to confirm your current income, household size, or address.
2

Update your information

If anything has changed — income, address, phone number, household members — report it now. Outdated contact information is the leading cause of missed renewal notices.
3

Submit the renewal online, by phone, or by mail

Oklahoma Health Care Authority (SoonerCare)'s online portal is typically the fastest way to complete a renewal. You may also call the enrollment line or mail in your completed packet.
4

Confirm your coverage continued

After submitting, confirm you receive a notice that coverage was renewed. If you don't hear back within a few weeks, call Oklahoma Health Care Authority (SoonerCare) to verify your status.

If your renewal is denied

A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.

Common renewal denials include: income that increased above the threshold, failure to respond to the renewal packet, a change in household size that affects eligibility, or immigration status questions. Some of these can be addressed by reapplying with updated information rather than appealing.

Contact Oklahoma Health Care Authority (SoonerCare) within the 90-day window. A reconsideration or new application filed promptly can often restore coverage retroactively to the date it was lost.

Keeping your account information up to date

The most effective way to avoid renewal problems is to report changes promptly. Federal rules require Medicaid enrollees to report changes that may affect eligibility within a specified period — typically 10 to 30 days depending on the state.

Changes to report: new job or income change, move to a new address, change in household size (new baby, someone moves in or out), gaining or losing other health coverage. Contact Oklahoma Health Care Authority (SoonerCare) or update your information through the online portal at https://oklahoma.gov/ohca.html.