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How to apply for Louisiana Medicaid

Last verified: June 2026

Informational — not an official application

This page describes the general application process for Louisiana Medicaid. For the actual application and current program details, visit https://ldh.la.gov/medicaid.

Apply online at benefitsgateway.org or ldh.la.gov — the online portal is the fastest path

Louisiana's Medicaid applications are processed through the Louisiana Department of Health. You can apply online at benefitsgateway.org, through the LDH website, or in person at a DCFS (Department of Children and Family Services) office. The online portal is available year-round. Call 1-888-342-6207 for application assistance.

How to apply for Healthy Louisiana

Online via benefitsgateway.org

The Benefits Gateway at benefitsgateway.org is Louisiana's centralized benefits portal. You can apply for Medicaid, SNAP, and other benefits simultaneously. The system routes your application to LDH for Medicaid processing.

Online via LDH

Apply directly through the Louisiana Department of Health at ldh.la.gov/medicaid. This route is for Medicaid-specific applications and connects directly to the Bureau of Health Services Financing.

DCFS local office

Apply in person at a Department of Children and Family Services (DCFS) office. DCFS offices handle Medicaid eligibility determinations across all 64 Louisiana parishes. Find your local office at dcfs.la.gov.

By phone

Call 1-888-342-6207 to reach Healthy Louisiana's member services. Representatives can assist you through the application process and explain eligibility requirements for your household.

Documents you'll likely need

  • Proof of identity — state ID, driver's license, passport, or birth certificate
  • Social Security number for each household member applying
  • Proof of Louisiana residency — utility bill, lease agreement, or mail at current address
  • Income documentation — recent pay stubs (30 days), employer letter, or most recent federal tax return
  • Self-employment income — Schedule C and profit/loss statement
  • Immigration documents for non-citizen qualified noncitizens
  • Pregnancy verification if applying as a pregnant woman
  • Disability documentation if applicable (SSA determination, physician statement)

After you apply

Standard Medicaid applications are processed within 45 days. Once approved, you will receive a notice from LDH identifying your eligibility category and your MCO assignment or enrollment instructions.

If you are assigned to a managed care MCO (Aetna Better Health, AmeriHealth Caritas, Healthy Blue, Louisiana Healthcare Connections, or UnitedHealthcare Community Plan), you may be able to choose your plan or change it within 90 days without reason. After that, you can typically switch annually or with qualifying cause.

If you applied through healthcare.gov and were determined eligible for Medicaid, your application is automatically referred to LDH. You do not need to reapply through a separate Louisiana portal.

Applying for long-term care services

If you need nursing facility care or home and community-based waiver services, the financial application goes through DCFS, but a clinical level-of-care assessment is also required. Contact LDH or DCFS to understand the specific steps for long-term care applications in Louisiana. PACE (Program of All-Inclusive Care for the Elderly) sites are available in some Louisiana parishes for seniors who qualify.

What documents you'll need

Gather these before starting your application. Having them ready prevents delays caused by missing information requests, which can add weeks to the review.

  • Proof of identity — driver's license, state ID, passport, or birth certificate
  • Proof of residency in Louisiana — utility bill, lease, or official mail with your address
  • Social Security numbers for all household members applying
  • Proof of income for the past 30 days — pay stubs, employer letter, or benefit award letters
  • Tax filing information if self-employed — prior year return is typically acceptable
  • Immigration documents if applicable — green card, visa, or I-94 arrival/departure record
  • Health insurance information if you currently have coverage through an employer or other source

Not every document is required for every applicant. The application will specify what Louisiana Medicaid needs based on your household composition.

The application process, step by step

  1. 1

    Gather your documents

    Collect proof of identity, residency, income, and household composition before you start. Having everything ready means you can complete the application in one sitting.

  2. 2

    Submit the application

    Apply through your preferred method — online is fastest. The application asks about income, household size, citizenship status, and whether anyone in the household has other insurance. Answer completely to avoid requests for more information.

  3. 3

    Respond to any follow-up requests

    Louisiana Medicaid may request additional documents or clarification. Respond promptly — delays in providing information can pause or restart the review clock.

  4. 4

    Receive your eligibility notice

    The agency will send a written notice of approval or denial. If approved, the notice will state your coverage start date and what benefits you're eligible for.

What to expect after you apply

Under 42 CFR 435.912, states must process most Medicaid applications within 45 days of receipt. Applications based on disability take up to 90 days. If Louisiana hasn't issued a decision by those deadlines, the agency must notify you in writing with the reason for delay.

Medicaid coverage typically starts on the first day of the month in which you applied, assuming you're determined eligible. In some cases — particularly for pregnant women — retroactive coverage going back up to three months may apply if you received qualifying medical services during that period.

Keep your contact information updated while your application is pending. A notice sent to an old address counts as received.

If your application is denied

A denial notice must state the specific reason and your right to appeal. You have the right to request a fair hearing — typically within 90 days of the denial notice — where you can present evidence and contest the decision before an impartial hearing officer.

Common denial reasons include income above the limit, failure to verify documents within the required timeframe, or a missing signature. Many denials can be resolved by reapplying with the correct documentation.

Free application assistance is available

Navigators and certified application counselors can help with the Louisiana Medicaid application at no cost. Contact Louisiana Medicaid or search healthcare.gov for local assistance.