How to renew your Arizona Medicaid coverage

Last verified: June 2026

Renewal notices come from Arizona Health Care Cost Containment System (AHCCCS)

Always respond to official renewal notices from Arizona Health Care Cost Containment System (AHCCCS). Missing a renewal deadline is the most common reason people lose Medicaid coverage — even when they're still eligible.

Keep your Health-e-Arizona Plus account active — renewal notices are sent through the portal

AHCCCS sends renewal (Annual Renewal) notices through the Health-e-Arizona Plus online portal (healthearizonaplus.gov). Members who have not logged in or who have an outdated address may miss notices and lose coverage. Log in at healthearizonaplus.gov to check your renewal date and update your contact information.

How AHCCCS renews your coverage

AHCCCS renews eligibility annually through a redetermination process called the Annual Renewal. AHCCCS first attempts an ex parte review — using electronic data sources such as SSA records, state wage databases, and IRS income data to confirm eligibility without requiring member action. If ex parte verification succeeds, AHCCCS renews coverage and notifies the member.

When electronic data is insufficient, AHCCCS sends a renewal notice through Health-e-Arizona Plus and by mail. Members must respond by the stated deadline — typically within 30 days. Failure to respond results in coverage termination, though members can reapply at any time.

How to complete your AHCCCS annual renewal

1

Log in to Health-e-Arizona Plus

Go to healthearizonaplus.gov and check your account for any renewal action items. You will receive an email or paper notice when your renewal is due. Notices go to the email and address on file — keep both current.
2

Review and update your information

Confirm that your address, income, household members, and citizenship/immigration status are accurate. Changes must be reported and may require documentation.
3

Provide documentation if AHCCCS requests it

If income or other information cannot be verified electronically, AHCCCS may ask for pay stubs, tax forms, Social Security letters, or proof of Arizona residency. Upload documents directly in Health-e-Arizona Plus.
4

Submit your renewal by the deadline

Complete your renewal online through Health-e-Arizona Plus, by calling 1-855-HEA-PLUS (1-855-432-7587), or in person at a DES Family Assistance Office. Online submission is the fastest method.
5

Check your approval and health plan

AHCCCS will notify you of the renewal outcome. If your plan changes, check AHCCCS Connect (the member portal) for your new plan information.

Documents that may be needed for AHCCCS renewal

Recent pay stubs (one or two months)
Self-employment income documentation or most recent tax return
Social Security or SSI award letter (if receiving benefits)
Proof of Arizona residency (utility bill, lease, bank statement)
Immigration documents (if applicable)
Updated household information (new dependents, changes in household composition)

If your AHCCCS coverage was terminated

If AHCCCS terminates your coverage and you believe you are still eligible, you have the right to request a fair hearing. Request a hearing within 30 days of the termination notice to have the best chance of continuing coverage during the appeal. If you request a hearing before the coverage end date, Arizona may continue your coverage while the hearing is pending.

Report changes during the year — not just at renewal

AHCCCS requires members to report significant changes in income or household size within 10 days. Reporting a change mid-year can prevent a larger eligibility problem at the next annual renewal. Use Health-e-Arizona Plus or call 1-855-432-7587 to report changes.

Post-pandemic coverage losses: the 2023–2024 unwinding

During the COVID-19 public health emergency (March 2020 through March 2023), federal law prohibited states from removing people from Medicaid. When that protection ended, states conducted a mass redetermination of all enrolled members — known as the "unwinding." Millions of people lost coverage nationally between April 2023 and late 2024, many due to administrative reasons like outdated addresses rather than actual ineligibility. If you lost Arizona Medicaid during that period without receiving a renewal notice, you may still be eligible. Contact Arizona Health Care Cost Containment System (AHCCCS) to reapply.

How to complete your renewal

When Arizona Health Care Cost Containment System (AHCCCS) sends a renewal notice, here's what to do:

1

Read the notice carefully

Identify exactly what the agency is asking for and the deadline to respond. Renewal packets may ask you to confirm your current income, household size, or address.
2

Update your information

If anything has changed — income, address, phone number, household members — report it now. Outdated contact information is the leading cause of missed renewal notices.
3

Submit the renewal online, by phone, or by mail

Arizona Health Care Cost Containment System (AHCCCS)'s online portal is typically the fastest way to complete a renewal. You may also call the enrollment line or mail in your completed packet.
4

Confirm your coverage continued

After submitting, confirm you receive a notice that coverage was renewed. If you don't hear back within a few weeks, call Arizona Health Care Cost Containment System (AHCCCS) to verify your status.

If your renewal is denied

A denial must state the reason in writing and explain your right to appeal. You have 90 days from the date of the notice to request a fair hearing. File the appeal quickly — if you appeal before your coverage ends, you may be able to continue coverage during the appeal period, though this depends on timing and the reason for denial.

Common renewal denials include: income that increased above the threshold, failure to respond to the renewal packet, a change in household size that affects eligibility, or immigration status questions. Some of these can be addressed by reapplying with updated information rather than appealing.

Contact Arizona Health Care Cost Containment System (AHCCCS) within the 90-day window. A reconsideration or new application filed promptly can often restore coverage retroactively to the date it was lost.

Keeping your account information up to date

The most effective way to avoid renewal problems is to report changes promptly. Federal rules require Medicaid enrollees to report changes that may affect eligibility within a specified period — typically 10 to 30 days depending on the state.

Changes to report: new job or income change, move to a new address, change in household size (new baby, someone moves in or out), gaining or losing other health coverage. Contact Arizona Health Care Cost Containment System (AHCCCS) or update your information through the online portal at https://www.azahcccs.gov.